Terms of Service

Last updated: April 2025

1. Introduction

Welcome to Isotope Blue (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our services, including our technology integration, systems management, marketing services, and business networking solutions (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our Services.

2. Service Description

2.1 Luggage Delivery Service

• Door-to-door luggage delivery in Kyoto
• Real-time tracking and updates
• Secure handling and insurance
• Scheduled pickup and delivery

2.2 Notion Integration

• Automated delivery management
• Customer information synchronization
• Status updates and notifications
• Reporting and analytics

3. User Responsibilities

You agree to:

• Provide accurate information
• Maintain account security
• Comply with local laws
• Use services appropriately
• Pay for services promptly
• Protect access credentials

4. Service Terms

4.1 Delivery Terms

• Minimum advance booking requirements
• Weight and size limitations
• Prohibited items
• Delivery windows
• Cancellation policies

4.2 Notion Integration Terms

• API usage limitations
• Data synchronization frequency
• Workspace access requirements
• Integration maintenance windows

5. Pricing and Payment

5.1 Delivery Pricing

• Base rates and additional fees
• Special handling charges
• Insurance options
• Payment methods
• Refund policies

5.2 Integration Pricing

• Usage-based pricing
• API call limits
• Additional storage costs
• Payment terms

6. Liability and Insurance

6.1 Service Liability

• Coverage limits
• Claim procedures
• Excluded items
• Time limits for claims
• Force majeure conditions

6.2 Integration Liability

• Data loss protection
• Service interruption
• Integration failures
• Recovery procedures

7. Intellectual Property

• Service ownership
• License terms
• Content rights
• Trademark usage
• User-generated content

8. Data Usage

8.1 Service Data

• Collection purposes
• Usage limitations
• Sharing policies
• Retention periods

8.2 Notion Data

• Access permissions
• Usage restrictions
• Data protection
• Deletion policies

9. Service Level Agreement

9.1 Delivery SLA

• Delivery timeframes
• Success rates
• Quality standards
• Compensation for delays

9.2 Integration SLA

• Uptime guarantees
• Response times
• Support availability
• Maintenance windows

10. Termination

• Termination rights
• Notice requirements
• Effect on data
• Refund policies
• Account closure

11. Dispute Resolution

• Governing law
• Arbitration terms
• Jurisdiction
• Class action waiver
• Contact procedures

12. Modifications

We may modify these terms with:

• Advance notice
• Continuation terms
• Opt-out rights
• Version tracking
• Change documentation

13. Contact Information

For service-related inquiries:

• Email: support@isotope-blue.com
• Address: [Your Business Address]
• Phone: [Your Business Phone]
• Hours: [Operating Hours]

14. Acceptance

Using our Services constitutes acceptance of these Terms. If you disagree with any part, please discontinue use of our Services.